Frequently Asked Questions

We use digital verification, QR code authentication, and tamper-evident digital certificates, backed by automated rule checks on every claim: duplicate registrations, serial number validity, and the coverage or expiry window are all verified before a claim reaches a reviewer.

Your warranty data is encrypted in transit and at rest, access is controlled by role-based permissions, and every action on a record is written to a server-side audit log. The platform runs on managed cloud infrastructure with automated backups, and you can export or delete your data on request.

Our digital certificates use cryptographic signatures and tamper-proof verification to ensure authenticity. Each warranty gets a unique digital fingerprint that can be instantly verified through QR codes or email verification links on our web platform.

Customers use the same web platform with a free personal account. There they can see the warranties issued to them and their purchases, file claims and service requests and follow their status, and transfer a warranty to a new owner. Anyone can also check a warranty without signing in, by scanning its QR code or entering the warranty number on the public verification page. The platform itself is currently in English.

Registration happens at the point of sale: your staff register the product and customer in the dashboard and the customer receives a QR-verified digital certificate. Customers can also register a product themselves from the certificate link. Bulk import is available for existing records, and the REST API on the Professional plan lets you register warranties from your own systems. There is no automatic registration from third-party online stores.

Notifications are sent by email: customers and your team are told when a claim or service request changes status, when a warranty is transferred, and when an invoice is issued. Starter and Professional can also send SMS for invoices and sales; warranty alert SMS is a Professional feature. There are no push notifications and no mobile app.

The platform is optimized to run over a stable internet connection. We recommend reliable web access for the best user experience.

The analytics dashboard reports on claim rates and patterns, failure rates by product, resolution times, and warranty costs, all drawn from the records you already hold. It describes what has happened rather than predicting what will: there are no predictive or machine-learning features.

Your analytics dashboard shows warranty volume, claim status, expiry timelines, and service activity in real time. From the Starter plan upwards you can export the underlying records as CSV or Excel, so your team can analyse or archive the data however it prefers.

Our cost tracking module monitors all warranty-related expenses including labor, parts, shipping, and administrative costs. You can track costs per product, vendor, or time period, and identify opportunities for cost reduction.

You can create an organisation and register your first warranty the same day - sign-up is self-serve and there is nothing to install. How long a full rollout takes depends on how much warranty history you bring across and how quickly your team starts registering at the point of sale. The getting-started guides cover setup step by step, and you can contact us if you want help planning a larger import.

Onboarding is self-serve and documented: written setup guidance for administrators, step-by-step help for everyday tasks such as registering warranties and handling claims, and support by email or phone when you get stuck. We do not currently run scheduled live training sessions or a certification programme.

Yes - you can bring warranty records, customer details and product information in as CSV or Excel files. Import a small sample first to confirm the fields map correctly, then reconcile record counts before and after the full import. Contact us if you would like help preparing the files.

You configure your own warranty terms (coverage periods, inclusions and exclusions), products, team roles and notification settings. Professional adds custom branding on certificates and documents, and a REST API for your own integrations. A custom domain for public warranty pages is available on the Custom / Enterprise plan only. There are no custom workflows, branded customer portals or bespoke features beyond that.

A REST API is included with the Professional plan, so you can sync warranty and claim data with your own systems. The Starter plan and above also include CSV and Excel export for moving data in and out. We do not currently ship pre-built connectors for specific CRM, ERP, or e-commerce products.

Not through a ready-made SAP, Oracle or Dynamics connector - we do not ship those. You can connect an ERP yourself through the REST API included in the Professional plan, or move product and warranty data in and out with CSV and Excel files.

There is no packaged Salesforce or HubSpot app today. The REST API on the Professional plan lets you surface warranty and claim data inside your own CRM, and CSV or Excel export covers simpler, periodic syncs.

We do not publish Shopify, WooCommerce or Magento apps yet. You can register warranties automatically from your store by calling the REST API included in the Professional plan when an order is fulfilled, or import orders in bulk as CSV or Excel.

It depends on your claim volume and how much of your current process is manual. Savings come from three places: fewer duplicate or out-of-coverage claims being paid out, less administrative time per claim, and fewer support requests about warranty status. Our ROI calculator lets you model the range against your own numbers.

The savings come from three levers: claims that fall outside coverage or duplicate an existing one are caught before approval, each claim takes less administrative handling, and customers can check coverage themselves instead of contacting support. How much that adds up to depends on your current claim volume and cost per claim, which the ROI calculator estimates from your own figures.

The gains come from removing manual steps: warranties are registered once and verified by QR code instead of by paper receipt, claims arrive already checked against the registered coverage, data is captured at the source rather than re-keyed, and customers can look up their own coverage and claim status instead of calling your team.

We are built for GDPR compliance, with audit trails, data retention controls, export and deletion on request, and role-based access to every record. Each organisation's data is isolated from every other tenant, and we can document these controls for your procurement or regulatory review.

Every registration, claim decision, service visit, transfer and settings change is written to an audit log with who did it and when, and certificate verification links are cryptographically signed. You can export your records to CSV or Excel from Starter upward. There are no automated compliance reports or regulatory filing templates.

Every plan gets support by email at contact@warranlytics.com or by phone on +880 1811 955 677, and requests from Starter and Professional customers are handled with priority. We do not offer 24/7 coverage, an uptime SLA, or a community forum.

Requests from Starter and Professional customers are handled with priority, and everyone else is answered in turn. We do not commit to contractual response times or offer an SLA on any plan.

Yes. Warranlytics is a mobile-optimized web platform that runs in any modern browser on phones, tablets, and desktops, with no app to install. Customers can scan QR codes, register warranties, file claims, and track status from their phone with the same security and functionality as on desktop.

Partly. The Professional plan includes custom branding, so your logo and brand appear on what your customers see. Serving public warranty pages from your own domain is only available on the Custom / Enterprise plan, which is arranged directly with us.

This website is available in seven languages: English, Bengali, Spanish, French, German, Portuguese and Chinese. The Warranlytics platform itself, including the public warranty pages and the emails it sends, is currently in English only.

We collect feedback through in-app surveys, user interviews, support interactions, and customer advisory boards. Feedback directly influences our product roadmap, and we regularly communicate updates and new features based on customer input.

Our cloud infrastructure is built to handle large warranty catalogues, concurrent users, and high-volume transaction processing. Auto-scaling adds capacity as your volume grows, so registrations and claims keep responding at the same speed during peaks.

Larger organisations use the same hosted platform on the Custom / Enterprise plan, where limits, contract terms and price are agreed with you. By default it includes unlimited team members and records, a custom domain for public warranty pages, and a dedicated account manager. Warranlytics is offered only as a hosted (SaaS) service: we do not install it on-premises or in a private or hybrid cloud.

Warranlytics is one hosted service. The dashboard and the customer-facing warranty pages are in English; prices are in Bangladeshi taka; and there is no data-residency option, regional deployment or multi-currency billing. Customers anywhere can verify a certificate from its QR code or signed link, so it works for products sold abroad, but the product is built first for businesses in Bangladesh.

The REST API included with the Professional plan comes with reference documentation. We do not publish SDKs, client libraries or webhooks: your developers call the API over HTTPS from their own code, and can email us with questions while they build.

No. The platform is proprietary, and we do not publish open-source SDKs, tools or sample applications. Integrations are built against the REST API included in the Professional plan.

We support B2B, B2C, and B2B2C models across industries including electronics, automotive, appliances, furniture, HVAC, medical devices, and manufacturing. Our platform adapts to different warranty types, terms, and business processes.

Not at the moment. We do not run a partner, reseller or affiliate programme. If you would like to work with us, email contact@warranlytics.com.

We have no formal technology partnerships or certified integrations. You connect Warranlytics to your own systems through the REST API included in the Professional plan, or with CSV and Excel import and export.

Yes, a simple one. A shop that brings another shop which starts paying gets one month free, and the new shop gets its in-person setup free. Tell us on WhatsApp or by email who referred whom when the new shop signs up.

Monthly or yearly plans with no setup fees and no long-term contract: a free plan to start, and paid plans that add higher limits, more team members, data export, SMS and API access. Paid plans are invoiced and paid by bank transfer, bKash, Nagad, Rocket or cash. You can move to the Free plan at any time; the pricing page lists current prices.

Starter and Professional start with a 14-day free trial as soon as you choose them, with no card needed; we issue an invoice when the trial starts, due when it ends. A limited Free tier (2 team members, 25 warranties and 25 claims) is also available for very small businesses. For a demo, contact us.

Paid plans are billed monthly or yearly by invoice, with no minimum term. You can move to the Free plan whenever you like and the change is immediate; a paid plan continues once its invoice has been paid and verified. The Free plan carries no commitment at all.

Every claim is checked automatically against the warranty it was filed under: the platform validates the serial number, confirms the product is still inside its coverage window, and flags duplicate registrations or claims. Claims that pass these checks arrive with the supporting evidence attached, so your reviewers only spend time on the exceptions.

Every claim is checked automatically against the registered terms, the serial number and the claim history, so the facts are already on the screen when your team opens it. Claims sit in one queue with their photos and history attached, customers see their status without calling, and the decision is recorded on the warranty. There are no specialist routing rules; your team decides who handles what.

There is no pre-built connector catalogue today. What we offer is a REST API on the Professional plan, so your team can read and write warranty, claim and service data programmatically, plus CSV and Excel import and export from the Starter plan upwards. Tell us what you need to connect and we will tell you honestly whether the API covers it.

Warranlytics keeps the warranties you hold from different vendors in a single dashboard, so terms, expiry dates and open claims sit in one place instead of separate vendor portals. There are no built-in OEM or supplier integrations: records come in through CSV or Excel import, or through the REST API on the Professional plan.

Yes, on the Professional plan: a REST API for warranty registration, claims, service requests and related records, with reference documentation. There are no SDKs or webhooks; you call the API directly from your own systems.

Written documentation covering setup, everyday workflows, and troubleshooting, kept up to date as features ship, plus email support for anything the documentation does not answer. There are no webinars, certification programmes, or scheduled workshops at this stage.

Digital warranty transfer is instant and secure. Original owners can transfer warranties to new owners through our platform with full audit trails. The new owner receives immediate access to all warranty benefits and product history.

Free at ৳0: a limited tier with 2 team members, 25 warranties, 25 claims and 25 invoices a month. Starter at ৳1,230 a month or ৳12,300 a year: 5 team members, 300 warranties, 300 claims and 300 invoices a month, CSV and Excel export, and SMS for invoices and sales. Professional at ৳2,460 a month or ৳24,600 a year: 15 team members, unlimited warranties, claims and invoices, custom branding, SMS notifications including warranty alerts, and API access. Starter and Professional start with a 14-day free trial, and a Custom / Enterprise plan is available on request. See the pricing page for the full comparison.

The Custom / Enterprise plan is agreed individually: limits, contract terms and price are set with you, and it is the only plan that includes a custom domain for public warranty pages. Like the other paid plans it is invoiced. Contact us at contact@warranlytics.com to discuss it.

You can register vehicles and parts as products with their serial numbers, attach multi-year warranty terms that set out which components are covered, and track claims, service visits and ownership transfers against each warranty. There is no VIN decoding and no integration with dealer management systems.

Each product is registered with its serial number, so duplicate registrations and invalid serials are flagged before a claim is approved. Warranty terms define what is covered and for how long, and repairs are logged as service requests against the warranty. It works for manufacturer and retailer warranties alike; there are no built-in integrations with external repair networks.

You import your existing records yourself as CSV or Excel files, which you can prepare from a spreadsheet or an export from your current system. We recommend importing a small sample first, checking that the fields landed where you expect, and reconciling record counts before and after the full import. If you get stuck, contact us and we will help you work through it.

Most users need only the product itself and the written guides: registering a warranty, filing a claim, and looking up coverage each take a few minutes to learn. An administrator setting up an organisation should allow an hour or two with the setup documentation. If anything is unclear, contact support by email or phone.

The checks are deterministic rules run against your own records: duplicate registrations of the same serial number, duplicate claims on the same warranty, claims outside the coverage window, serial numbers that do not match the registered product, and warranties that were never registered. Every flag points at the record that triggered it. The system does not analyse receipts, images or behaviour, and does not attempt to detect coordinated fraud across businesses.

We monitor the platform's availability and let affected customers know when there is an incident. We do not offer an uptime SLA, service credits or round-the-clock incident support on any plan.